Data Protection

Thank you for visiting our website and for your interest in our organisation. This Privacy Policy provides visitors to the Pro Infirmis website with clear information about how we obtain personal data, and why and how we process and analyse it.

By accessing this website and the links it provides, you consent to your information being collected and used as described in this Privacy Policy. You also acknowledge that this Privacy Policy may be revised from time to time at the discretion of Pro Infirmis and without prior notice. The applicable Privacy Policy is that which is in effect at the time of use of the website. However, we will always treat your personal information in accordance with the version of the Privacy Policy that was in force when this information was collected.

Protecting your privacy is important to Pro Infirmis, so our use of your personal data complies with applicable Swiss data protection legislation (link in German, French and Italian).

Collection and processing of personal data

When you visit this website data is automatically stored in log files for a maximum period of 12 months (please refer also to 'Cookies' and 'Social media plugins').

Specifically, this data concerns your IP address or the IP address of your internet service provider, the page from which you accessed our website, what browser, operating system and platform you use, the pages you click on at,, and, and the date and time of access ('Connection Data'). This Connection Data helps us to understand how visitors use this website. It is analysed for statistical purposes (see below for details of the web analytics tool) and to enable us to make internal improvements to the security and quality of this site.

Whenever you register on an online portal, complete a survey, sign up for a newsletter or otherwise interact with us through our website, you send us information about yourself, such as your name, address and email address ('Content Data'). By transmitting this data, you agree in each case that your personal data may be stored, processed and used for marketing purposes and for the purpose stated when it was collected.


You are able to subscribe to newsletters through our website. The data you provide when you subscribe will be used only to send out the newsletter, unless you agree to it being used in any other way. You can cancel your subscription at any time via the unsubscribe link in the newsletter.

Data privacy for job applications and in the application process

Job applications are subject to the specific data protection regulations that are posted in German, French and Italian on the careers page.

Non-disclosure of personal data

Your personal data will not be sold to third parties or shared with third parties outside the company. However, Pro Infirmis may disclose your data to external companies or representatives in Switzerland in order to provide Pro Infirmis services, and for the purposes described above. These companies and representatives must give Pro Infirmis an undertaking to comply with the applicable legislation and the provisions of our Privacy Policy when using your personal data. In all other respects, Pro Infirmis will disclose your data to other third parties only to the extent required by applicable law, court orders or official regulations.

Right of access, rectification and objection

When processing your personal data, we take appropriate steps to ensure that your data is correct and up to date with regard to the purposes for which it was collected. You are entitled at any time to receive free, written information about the personal data concerning you that we process. You can send your request for information in writing, enclosing a copy of your identity card or passport, to the postal address of the Pro Infirmis head office.

You likewise have the right to request that incorrect personal data be rectified, and that its processing be restricted. You also have the right to have your personal data erased unless we are obliged or entitled by applicable laws and regulations to store certain parts of that data. Clients of Pro Infirmis wishing to exercise these rights are asked to contact the Pro Infirmis office for their canton. Any other concerns may be addressed to

Data security

Data is transmitted to Pro Infirmis via an open international network that is accessible to all. Traffic between website users and Pro Infirmis is encrypted. It nonetheless cannot be ruled out that data sent in this way may be lost or that third parties may see that you have contacted Pro Infirmis. This may result in your data being disclosed or its content changed. In addition, data sent via the internet may cross international borders and therefore be transmitted via countries which have data protection standards that are less strict than those in Switzerland, even if both the sender and recipient are located in Switzerland. Pro Infirmis accepts no liability for direct or indirect loss or damage arising from the transfer of data between users of the website and Pro Infirmis.

Pro Infirmis has nonetheless taken security precautions to protect data against unauthorised interference and to ensure the authenticity of the website, the integrity of the data, and the confidentiality of data that is transmitted via the company's own internal network.

Access to your personal data is restricted to those members of staff who need the information in question for their work. They are also obliged to keep that data confidential.

Data storage

We store your personal data in compliance with the applicable data protection legislation, and only for as long as is necessary to fulfil its stated purpose. Under certain circumstances, you may request that personal data be erased or destroyed. You may also have a right to limit or object to the processing of your data, and a right to prohibit the forwarding of data to third parties. Clients of Pro Infirmis may contact the Pro Infirmis office in their canton at any time to demand that their data be erased. Other users may contact for this purpose.

Data transfer abroad

We have service providers that provide their services for us from outside Switzerland. We may therefore transfer your data to a recipient outside your country of residence, and potentially to a country that does not afford an adequate level of data protection. Should we transfer personal data to any of these countries, we are obliged to ensure that your data is protected by appropriate means, such as data transfer agreements with recipients or standard contractual clauses.


Pro Infirmis also uses cookies to track website usage. These are small files that a web portal places on your computer, tablet or smartphone when you visit it. They allow the website to 'remember' certain actions and settings, such as your login, language, font size and other display preferences, over a period of time. This means that you do not need to re-enter them every time you come back to the site or navigate from one page to another. We use cookies to analyse how visitors use our website. Specifically this means storing information on whether you've replied to a survey about how useful you found the content (so that you won't be asked again via a pop-up window), or on your decision to allow (or refuse) the use of cookies on this portal. Some of the videos embedded on our pages also use cookies to produce anonymised statistics about pages you visited previously and the videos you have chosen.

The information collected with the help of cookies is not used to identify you, and cookies are not used for any purpose other than that described here. While you do not necessarily have to accept cookies to use the website, doing so will improve your user experience. You can deactivate or delete cookies using your browser settings. Find out how at You can delete all of the cookies on your device and set most browsers to prevent new ones being stored. This may mean, however, that you will have to adjust some settings manually every time you visit the site. You may also find that some of its functions are impaired.

Social media plugins

This website contains social media plugins such as the Facebook 'Like' button. Calling up the website automatically triggers the transmission of your data (IP address, date and time of visit, etc.) to the provider in question, whether or not you clicked on the button or have an account with that social network.

TwitterTwitter Inc.795 Folsom St., Suite 600,
San Francisco, CA94107, USA
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FacebookFacebook Inc.1601 S. California Ave,
Palo Alto, CA 94304, USA
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LinkedinLinkedin1000 W Maude,
Sunnyvale, CA 94085, USA
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Newsletter distributionSFDC Ireland Limited1 Central Park Block G, 
Central Park Leopardstown, 
Dublin 18, Ireland
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Web analytics

This website uses the Google Analytics advertising analysis tool to conduct anonymous analyses of non-personal usage data (Connection Data) to identify trends and improve our online services. In this case data is processed not only by Pro Infirmis, but also by Google on our behalf. Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide further services relating to use of the website and the internet. Google may also pass this information on to third parties if required by law or if such third parties process this data on behalf of Google. The IP address transmitted by your browser to Google Analytics is not combined with other Google data (please refer to the Google Analytics terms and conditions given below). This website uses Google Tag Manager as a means of managing website tags. The service itself does not collect any personal data, but causes other tags to be activated, which may in turn collect data under certain circumstances. If deactivated at domain or cookie level, this setting will remain in place for all of the tracking tags that have been implemented using Google Tag Manager.

Google AnalyticsWebsite analysisGoogle Inc.1600 Amphitheatre Parkway, Mountain View, CA 94043, USAPrivacy Policy
Google AdsWebsite analysisGoogle Inc.1600 Amphitheatre Parkway, Mountain View, CA 94043, USAPrivacy Policy
adform.netWebsite analysisAdform10B Wildersgade, CopenhagenPrivacy Policy
doubleclick.netWebsite analysisGoogle Inc.1600 Amphitheatre Parkway, Mountain View, CA 94043, USAPrivacy Policy
SalesforceMarketing automationSFDC Ireland Limited1 Central Park Block G, 
Central Park Leopardstown, 
Dublin 18, Ireland
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Marketing automation tool

Pro Infirmis uses marketing automation on its websites. The marketing automation tool cookie is used to track information on the websites you have visited and the links you have clicked on those websites. It is used in particular to supply information that is relevant to you and matches your interests. You can prevent the use of these cookies (please refer also to the 'Cookies' section). Pro Infirmis would like to point out, however, that if you do so you may not be able to use all the website functions, and it may no longer be possible to send you information because this requires you to enter personal data such as your name and email address via an online form.

Information is distributed using the Sales Force Marketing Cloud, referred to below as the 'Distribution Service'. You can view the privacy policy of the Distribution Service here.

Furthermore, the Distribution Service states that it is permitted to process this data in pseudonymised form, i.e. without attributing it to a user, to optimise or improve its own services. This refers in particular to the technical optimisation of the distribution process and the way in which emails are displayed, or to determine the email recipients' countries of origin for statistical purposes. However, the Distribution Service will not use the data from our email recipients to write to them itself and will not pass the data on to third parties. 

Emails contain what are known as web beacons, which are pixel-sized files that are retrieved from the Distribution Service's server when the email is opened. The file initially collects technical information such as the details of your browser and system, as well as your IP address and the time you accessed the newsletter. This information is used to make technical improvements to the service, using the technical data, or the target groups and their reading behaviours based on where they accessed the newsletter (which can be determined using the IP address), as well as the time the content was accessed. The data collected for statistical purposes also include details of whether or not the newsletter was opened, when it was opened, and which links were clicked on. Although the technology permits this information to be assigned to individual email recipients, neither we nor the distribution service make any effort to observe individual users. We primarily use the analyses to identify our users' reading habits and to adapt our content to them, or to supply different content in line with our users' interests.

As part of our fundraising activities we send text messages containing short links. These links are created by third-party provider Okua GmbH, which is based in Dresden, Germany. In such cases personal data will usually not be stored, unless there are specific indications of serious abuse or a breach of the conditions of use of Okua GmbH. The privacy statement of Okua GmbH can be read in German here.

Donating to Pro Infirmis

Our website offers a simple and secure way to make a donation or payment via the internet. You can use a debit or credit card of your choice. The certified RaiseNow e-payments platform has been developed specifically for charitable and aid organisations. RaiseNow is fully compliant with all of the financial authorities' guidelines and IT security standards, and is PCI-DSS (Payment Card Industry Data Security Standard) accredited. All transactions are transmitted securely using SSL. We store the data you supply in connection with your donation – the amount, the purpose for which your donation is to be used, and your address – in our donations database.


This website may contain third-party content or links to third-party websites. These are provided solely in the interests of the user experience and for information. Please note that this Privacy Policy does not extend to such content or third-party websites.

We have no influence or control over third-party content and websites, including those that link to this website or display it in frames, or that are displayed in frames on this website. Pro Infirmis does not accept any responsibility whatsoever for the correctness, completeness and legality of the content and links to further websites featured there, or for any offers, services and similar contained therein. Users use such content or websites at their own risk.


If you have any further questions about how we process your personal data, you can email your enquiry to the Pro Infirmis Data Protection Officer at Emails are generally unencrypted and might therefore be seen by third parties. For security reasons, Pro Infirmis may take suitable steps to verify your identity.

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